How do I get more Google reviews for my restaurant?

Ask while guests are still at the table. With Scanqur, every guest who reviews you on your menu is invited to post the same review on Google. Add your Google review link from your Business Profile so the invitation opens Google’s form directly.

Can I invite only satisfied customers to Google?

No. Google does not allow businesses to invite only happy customers, and can remove reviews collected that way. Scanqur shows the invitation after every review, whatever the rating.

Can I reply to reviews?

Yes, with Pro. Click Reply under a review and publish your answer; everyone sees it under the review. Reading and reporting reviews is free on every plan.

Can I delete a bad review?

No. Reviews are never removed for being negative. If a review breaks the rules (hate speech, harassment, spam, a fake review, personal data), report it: the Scanqur team checks every report by hand, and you see the outcome on the same page.

Collecting and reading reviews of your business, the Google invitation and the review emails are free. Pro adds public replies and reviews per dish.

Do reviews help my menu show up on Google?

From three reviews of your business, your menu page includes your average rating in its structured data, which search engines can read. Google decides whether to show stars in its results, so treat it as a bonus, not a promise.

Can guests review a single dish?

Yes, with Pro. Switch on “Let guests react to each item” and guests can like, rate and review each dish. Those reviews have the same reply and report tools.

Reviews where guests decide

Customer reviews, right on your menu

Guests already have your menu open on their phone. Scanqur lets them rate your business there, invites them to post the same review on Google, and shows the average rating to the next guest. Collecting reviews is free; answering them publicly comes with Pro.

By the Scanqur teamUpdated on October 20, 2026 7 min read

Turn on reviews See a live demo

Free to collect Google invitation built in Reviewed by people, not filters

Osteria Ponte

4.7 ★ · 38 reviews

MenuReviewsInfo

11,5€

12,5€

13,5€

Leave a review

Why it matters

Most happy guests never write a review

Asking at the right moment

Guests who enjoyed their meal rarely go home and open Google to say so. The ones who do write are often the unhappy ones. The fix is to ask while they are still at the table, on the page they already have open: your menu.

Reviews you can read and answer

A review collected on your menu lands in your dashboard, where you can read it, filter it and, with Pro, answer it in public. The rating shows on your menu, and guests are invited to post the same review on Google.

How it works

How reviews work in Scanqur

On the guest’s side

At the bottom of your menu, a guest picks a rating from one to five stars and can add a comment. The average rating and the reviews show on the menu. After sending, the guest is invited to share the same review on Google, in a few taps.

On your side

Everything arrives on the Reviews page of your dashboard:

The rating summary and the breakdown by stars
Search and filters by rating, plus a filter for reviews still waiting for an answer
An email for each new review, if you switch it on
A report button for reviews that break the rules, checked by the Scanqur team

The usual gaps

What goes wrong with reviews

Most businesses do not have a review problem. They have an asking problem.

Asking too late

A card with a link, handed over with the bill, is easy to forget on the way home. By the next morning, the moment has passed.

Reviews nobody reads

Feedback spread across Google, social media and paper cards is hard to follow. Patterns, like a slow Sunday kitchen, only show when everything is in one place.

Asking only happy guests

Some tools send only five-star guests to Google. Google’s rules forbid this kind of filtering, and reviews collected that way can be removed.

The Scanqur way

Review tools built into the menu

Free features first, then what Pro adds.

Ratings on your menu

Guests review your business from the menu, and the average rating shows on it. Turn reviews off at any time: they are hidden, not deleted. Free on every plan.

An invitation to post on Google

After every review, the guest is invited to share it on Google. Add your Google review link from your Business Profile; without it, Scanqur uses your Google Maps listing.

An email for each review

Get an email when a guest reviews your business or one of your dishes, with what they wrote and a link to answer.

Public replies (Pro)

Answer any review under it, so the next guest reads your side. The rating and the review stay untouched.

Reviews per dish (Pro)

Let guests like, rate and review each item, and see what others thought before they order.

Step by step

Start collecting reviews

A few minutes in the Reviews page, then reviews arrive on their own.

1
Turn reviews on
Open Reviews in your dashboard, then the Settings tab, and switch on “Show reviews on the public menu”. Only the owner can change this setting.
2
Connect Google
In the same tab, paste your Google review link: in your Google Business Profile, open “Ask for reviews” and copy the link. Test it once from the page.
Tip: If your profile has no review link yet, Scanqur sends guests to your Google Maps listing instead. The direct review link opens Google’s form in one tap, so it is worth adding.
3
Choose your notifications
Keep “Email me about new reviews” on if you want to know the same day. Turn it off if you prefer to check the page yourself.
4
Tell guests where to review
Your printed QR code already leads to the menu, and the review section sits at its bottom. A line on the table card, such as “Tell us how it was”, is enough.
5
Read, answer, report
Check the Reviews page once a week. With Pro, answer with the “Needs a reply” filter. Report a review only if it breaks the rules: hate, harassment, spam, a fake review or personal data.

Do it right

Review best practices

What keeps reviews honest and useful.

Do this

Answer the negative ones calmly
A short, polite reply that explains what you changed often reassures the next guest more than the five-star reviews around it.
Ask everyone, the same way
The Google invitation appears after every review, whatever the rating. That is what Google asks for, and it keeps your rating credible.
Read for patterns
One complaint is an opinion. The same complaint three Sundays in a row is a staffing question.

Avoid this

Don’t offer anything in exchange for a review
Discounts or free desserts for a good review break consumer rules in many countries and Google’s policies.
Don’t report a review just because it hurts
Reports are checked by hand, and reviews are never removed for being negative. Keep reports for content that breaks the rules.
Don’t argue in public
A reply is read by future guests, not only by the reviewer. Thank, explain, and move the conversation to a private channel if needed.

Illustrative example

An osteria starts asking at the table

A fictional business, to show the routine in practice.

Paolo’s osteria had a handful of Google reviews, most of them old. Guests told him they loved the place, but nobody wrote it down.

He switched on reviews in Scanqur, pasted his Google review link and added “Tell us how it was” to his table cards. Guests who finished their coffee with the menu still open left a rating there, and many of them tapped through to Google.

One review complained about a long wait on a Sunday. With Pro, he replied under it, explained the new Sunday shift, and the next guests could read it. He now reads the Reviews page every Monday morning.

page for every review

reviews filtered by rating

Monday

his weekly reading slot

Common questions

Customer reviews, answered

Switch on reviews in Reviews, Settings. Guests then find a review section at the bottom of your menu, where they pick one to five stars and can add a comment. The average rating shows on the menu.