No marketplace commission, no new app for anyone. Guests browse your Scanqur menu, build a cart, and tap once, the complete order lands in your WhatsApp as a clean, pre-filled message. You confirm it like any other chat.
Tacos del Sol
Cart · 3 items · 21,50 €
Taking orders by phone means mishearing during a rush, no written record, and staff tied to the receiver. Delivery marketplaces solve that but charge commissions of up to 30% per order, own your customer relationship, and bury you among competitors. Most small merchants end up with both problems at once.
Your customers already have WhatsApp open all day, and messages there are free, written, and personal. What was missing is structure: a "what would you like?" chat produces back-and-forth, forgotten items and wrong totals. Scanqur adds the missing piece, a real menu with a cart that composes the order message for the customer, perfectly formatted, before it reaches you.
A customer scans your QR code or opens your menu link, browses your dishes, and adds items to a cart. When they tap "Order via WhatsApp", their WhatsApp opens with a pre-filled message listing every item, quantity and the total, addressed to your business number. They hit send; you receive a structured order in a chat you can reply to.
WhatsApp ordering shines wherever the order is prepared for pickup, delivery you handle yourself, or a counter:
Up to 30% of every order goes to the platform, often the entire margin of the dish. Direct WhatsApp orders keep it.
Misheard items, forgotten extras, no written trace to check against. Every error is a remake, a refund or a disappointed customer.
On a marketplace, the buyer is their user, not yours. You cannot message them, thank them or bring them back. On WhatsApp, the relationship is directly yours.
Items, quantities, and total arrive formatted in one message. No back-and-forth to reconstruct what the customer meant.
No app to install, no account to create. If they have WhatsApp, and they do, they can order.
The order goes straight from the guest’s phone to yours. Scanqur takes no cut of your sales.
Customers order from your themed, photographed, multilingual menu, not from a text list, so carts end up bigger than dictated orders.
In your Scanqur dashboard, enter the business number that should receive orders. A WhatsApp Business number is ideal, but a standard one works fine.
Turn on the cart. Your menu gains "add" buttons and the WhatsApp order flow, nothing else about your menu changes.
Scan your own code, build a cart, send the order. Check the message reads clearly on your receiving phone and the total is right.
Tip: Save a WhatsApp quick reply like "Order received! Ready in ~20 min", confirmation speed is what customers remember.
Add "Order by WhatsApp" to your QR frames, window, Instagram bio and Google profile. The same menu link works everywhere, not just on tables.
Confirm, quote a pickup time, and mark the conversation done. Your order history doubles as a customer list you actually own.
Confirm fast, even if preparation is slow
A ten-second "Got it, ready at 12:40" beats a perfect reply twenty minutes later. Speed of acknowledgment builds trust.
Use WhatsApp Business features
Quick replies for confirmations, labels for "new / preparing / done", and a catalog-free profile that points to your Scanqur menu.
State your ordering hours
Put "Orders via WhatsApp until 21:30" in the business profile and auto-reply, so late messages get an answer even when you are closed.
Keep the menu current
The cart only offers what your menu shows, one more reason the 60-second daily menu check pays off.
Don’t let orders drown in a personal chat
Use a dedicated business number. Mixing family messages and incoming orders is how orders get missed.
Don’t renegotiate the order in chat
If something is unavailable, say so and offer one alternative. Long substitution threads undo the structure the cart created.
Don’t forget the person behind the order
A thank-you message and a first-name greeting on the second order turn a transaction into a regular. That is the advantage no marketplace gives you.
Fatima’s bakery lives on weekend pre-orders: cakes, bread baskets, party platters. Every Friday afternoon, the phone rang non-stop while she served the counter, orders scribbled on flour-dusted paper, two of which went wrong in a typical week.
She set up Scanqur with her full catalog, photos included, and enabled WhatsApp ordering to her business number. The QR code went on the counter and the menu link into her Instagram bio and WhatsApp status.
Friday changed shape. Orders now arrive as tidy itemized messages she confirms between customers with a quick reply. Nothing is misheard because nothing is heard, it is all written. Her weekend order volume grew, mostly from Instagram followers who had never called but happily tapped a link.
Her favourite part is unglamorous: scrolling Saturday’s orders as a checklist while packing boxes, each one exactly as the customer typed it.
0
misheard orders since switching
0%
commission on every order
+
new orders straight from Instagram
WhatsApp ordering pairs naturally with these features.
One code per table, orders arrive tagged in your dashboard, and the floor keeps moving. Full setup guide.
Read articleComplete or cancel with a reason, keep every order on file, and read revenue, average order value and cancellation rate monthly.
Read articleStructure your catalog, hide sold-out dishes in seconds and keep every price current, all from your phone.
Read articleConnect your WhatsApp number, switch on the cart, and let customers order from a menu instead of a phone call. Free to start with Scanqur.
Merchants receive structured WhatsApp orders through Scanqur every day.